INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely! We strive to ensure that the product images on our website accurately represent the items you’ll receive. However, please keep in mind that due to variations in screen settings and lighting, there might be slight differences in color or appearance. Rest assured, we make every effort to maintain consistency between the product photos and the actual items you’ll receive.

Where can I view my sales receipt?

Your sales receipt will be conveniently displayed on your screen immediately after you place your order. Additionally, a copy of your receipt will be sent to the email address you provided during the order process. This way, you’ll have easy access to your receipt for your records or any further assistance you may require.

How can I return an item?

Returning items is hassle-free with us! We accept returns and promptly deliver a new product to you. However, please note that we do not offer cash refunds due to the expenses involved in the return process, such as delivery fees, driver payment, and fuel costs. If you still prefer a refund, fuel adjustment charges will be deducted accordingly. Our aim is to provide you with the best service possible while managing costs effectively.

Will you restock items indicated as “out of stock?”

Yes, absolutely! We regularly restock items that are marked as “out of stock.” We strive to keep our inventory up-to-date and ensure that you have access to the furniture pieces you love. If you come across an item that’s currently out of stock, simply check back periodically, as we’re continually replenishing our stock to meet your needs.

Where can I ship my order (If return)?

For returns, we’ve got you covered! We offer hassle-free doorstep pickup and re-delivery services. Simply reach out to our support team to initiate the return process. Once approved, we’ll schedule a convenient pickup time for the item from your doorstep. After processing, your replacement order will typically be delivered within 5-7 days. We aim to make your return experience as smooth and efficient as possible.

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